- Quick surveys lasting under 10 minutes
- Test new products and give feedback on advertising
- A+ rating from the BBB
- Focus groups paying up to $180
- Get sweeps entries when you don’t qualify for a survey
Signing up is pretty straightforward and is completely free. Fill out a short profile and you’re ready to roll. American Consumer Opinion accepts members aged 14 and older. All that is required is a valid email address.
Survey invite frequency is low by industry standards, with most members receiving about 4-6 invites per month. Expect to get around $1 each for surveys that last anywhere from 5 to 20 minutes.
Redemption & Processing
Members are awarded points that are equivalent to $0.01 each. The site FAQs state that these points can remain in the pending phase anywhere from 6 to 8 weeks, depending on various factors.
Once you obtain 1,000 points ($10), you can request a redemption via PayPal or check. Expect to wait several weeks from your request to receive your reward.
Many users have reported extremely poor customer service with many inquiries going answered. Although the FAQs give a time frame on how long points can remain pending, there is no indication or expectation of how long it takes to actually receive rewards.
Extremely slow payment seems to be this program’s major downfall. Users have reported not being paid for up to 5 months, which most users will find unacceptable.
Another knock on American Consumer Opinion is the low frequency of survey invitations and payouts on the low side only exacerbate this major drawback.
American Consumer Opinion has recently started allowing users to donate their points to charity. Once the minimum threshold (1,000 points) is reached, members can select from various available charities to donate their points.
American Consumer Opinion has been in business for over 10 years, but don’t let the A+ fool you. You will eventually be paid and you might even be lucky and get invited to a high-paying focus group. The slow payment issue suggests the company may not be as financially stable as many members would expect.
The unresponsive customer service only adds to what many members claim is a frustrating experience. Many users have reported a very bad experience overall, which mainly stems from slow payment. Our research has revealed some positive experiences, but these are few are far between.
There’s really no risk to joining for free and seeing if it works out for you. They do not send any spam or sell user information to third parties. American Consumer Opinion is a legitimate operation, just not one of the best survey programs out there today.
Here’s a summary from the official American Consumer Opinion website.
Decision Analyst originally created the American Consumer Opinion® panel in early 1986 as a small mail survey panel. Members were personally invited to participate in the panel by telephone, and answered the surveys via the mail. Since the surveys were conducted by mail, membership was limited to the United States. Members primarily tested and provided their feedback on new products. By 1995, the mail survey panel had approximately 20,000 Members.