ask GfK vs LEO by Leger

ask GfK is known for their quick responses to any potential problems. It's easy to start a support ticket directly from their web site. Just log in to your account and follow the support tab to submit an inquiry directly to their customer service department. You will usually have a reply within one business day.

LEO provides customer support through their website contact form, email system, and FAQ section covering common questions. The support experience varies significantly - some users report quick responses while others wait several weeks and require multiple follow-up messages.

Response times range from same-day replies to multiple weeks for typical inquiries about missing survey points, payment delays, or technical difficulties. The inconsistent support quality represents one of LEO's main weaknesses, with users often experiencing frustration when needing personalized assistance.

The biggest complaint about the ask GfK survey program is the lack of earning opportunities. On one hand, you won't be bombarded with tons of invites, but don't expect to break the bank either. In an average month, you will only have about five opportunities to complete surveys.

The $20 minimum cash-out requirement is considerably higher than many competing survey sites, which often allow redemptions starting at $5-$10. Many users report frustratingly long gaps between survey invitations, with some receiving only 4-5 surveys over several months.

Support response times are highly unpredictable, ranging from same-day responses to weeks of silence requiring multiple follow-up messages. The redemption system only allows specific predetermined amounts rather than custom cash-out values, and the platform is restricted to US and Canadian residents only.