PointClub vs LEO by Leger

LEO provides customer support through their website contact form, email system, and FAQ section covering common questions. The support experience varies significantly - some users report quick responses while others wait several weeks and require multiple follow-up messages.

Response times range from same-day replies to multiple weeks for typical inquiries about missing survey points, payment delays, or technical difficulties. The inconsistent support quality represents one of LEO's main weaknesses, with users often experiencing frustration when needing personalized assistance.

PointClub certainly has a lot of surveys for you to take, but you may want to stay away from the "paid trial offers" if you want to stick to paid market research. While you will get paid for signing up for various offers, you may be required to pay for trial periods, which can get a bit tricky. If you do not cancel your trial within a particular time frame, you are charged for the amount of the service or product and may not receive enough compensation to make up the difference.

The $20 minimum cash-out requirement is considerably higher than many competing survey sites, which often allow redemptions starting at $5-$10. Many users report frustratingly long gaps between survey invitations, with some receiving only 4-5 surveys over several months.

Support response times are highly unpredictable, ranging from same-day responses to weeks of silence requiring multiple follow-up messages. The redemption system only allows specific predetermined amounts rather than custom cash-out values, and the platform is restricted to US and Canadian residents only.