Consumer Opinion Institute vs LEO by Leger

Backed by global market research company TNS, Consumer Opinion Institute has an extensive background in customer service and responds to any inquiries very quickly.

LEO provides customer support through their website contact form, email system, and FAQ section covering common questions. The support experience varies significantly - some users report quick responses while others wait several weeks and require multiple follow-up messages.

Response times range from same-day replies to multiple weeks for typical inquiries about missing survey points, payment delays, or technical difficulties. The inconsistent support quality represents one of LEO's main weaknesses, with users often experiencing frustration when needing personalized assistance.

This could almost be considered a positive, but it can be extremely difficult to join Consumer Opinion Institute. Their clients demand very specific information from particular demographics, so you kind of have to be lucky if you happen to fall into one of the groups being accepted.

It should also be noted that no one is getting rich from this program as you'll generally receive only about three surveys per month. However, you will receive this consistently, so you can depend on the supplemental income.

The $20 minimum cash-out requirement is considerably higher than many competing survey sites, which often allow redemptions starting at $5-$10. Many users report frustratingly long gaps between survey invitations, with some receiving only 4-5 surveys over several months.

Support response times are highly unpredictable, ranging from same-day responses to weeks of silence requiring multiple follow-up messages. The redemption system only allows specific predetermined amounts rather than custom cash-out values, and the platform is restricted to US and Canadian residents only.