LEO by Leger vs Nielsen Mobile

LEO provides customer support through their website contact form, email system, and FAQ section covering common questions. The support experience varies significantly - some users report quick responses while others wait several weeks and require multiple follow-up messages.

Response times range from same-day replies to multiple weeks for typical inquiries about missing survey points, payment delays, or technical difficulties. The inconsistent support quality represents one of LEO's main weaknesses, with users often experiencing frustration when needing personalized assistance.

Being in business for decades, Nielsen has their operations down pat. If you encounter a problem you can email or call. You should expect little to no delay in response to your query.

The $20 minimum cash-out requirement is considerably higher than many competing survey sites, which often allow redemptions starting at $5-$10. Many users report frustratingly long gaps between survey invitations, with some receiving only 4-5 surveys over several months.

Support response times are highly unpredictable, ranging from same-day responses to weeks of silence requiring multiple follow-up messages. The redemption system only allows specific predetermined amounts rather than custom cash-out values, and the platform is restricted to US and Canadian residents only.

Unfortunately, while installing Nielsen Mobile is easy money, they are only accepting certain groups, at least for the time being. If you're a tablet user, you simply have to be 18 or older. For smartphone users, the company is currently only accepting members 45 or older. These requirements may change as Nielsen's demographic needs shift.