Unlock Surveys vs LEO by Leger

Unlock Surveys has an effective email support ticket system for customer support. Expect to receive a response to your inquiry within 24 hours.

LEO provides customer support through their website contact form, email system, and FAQ section covering common questions. The support experience varies significantly - some users report quick responses while others wait several weeks and require multiple follow-up messages.

Response times range from same-day replies to multiple weeks for typical inquiries about missing survey points, payment delays, or technical difficulties. The inconsistent support quality represents one of LEO's main weaknesses, with users often experiencing frustration when needing personalized assistance.

If you’re looking for a fast payout, Unlock Surveys isn’t isn’t the best in the biz as hitting the $50 threshold can take awhile, typical users will receive about 1 to 4 surveys monthly which is a bit on the low side. In addition, there will usually be a month processing period once are you ready to cash out.

The $20 minimum cash-out requirement is considerably higher than many competing survey sites, which often allow redemptions starting at $5-$10. Many users report frustratingly long gaps between survey invitations, with some receiving only 4-5 surveys over several months.

Support response times are highly unpredictable, ranging from same-day responses to weeks of silence requiring multiple follow-up messages. The redemption system only allows specific predetermined amounts rather than custom cash-out values, and the platform is restricted to US and Canadian residents only.