LEO by Leger vs Brox Panel

LEO provides customer support through their website contact form, email system, and FAQ section covering common questions. The support experience varies significantly - some users report quick responses while others wait several weeks and require multiple follow-up messages.

Response times range from same-day replies to multiple weeks for typical inquiries about missing survey points, payment delays, or technical difficulties. The inconsistent support quality represents one of LEO's main weaknesses, with users often experiencing frustration when needing personalized assistance.

Brox Panel provides dedicated panelist support through their website, offering assistance with technical issues, survey access problems, and payment questions.

The support team helps with account management, profile updates, and eligibility concerns.

Given that Brox Panel is backed by the enterprise-grade Brox.AI platform, members can expect professional support infrastructure designed to maintain the quality of their research panel operations.

The $20 minimum cash-out requirement is considerably higher than many competing survey sites, which often allow redemptions starting at $5-$10. Many users report frustratingly long gaps between survey invitations, with some receiving only 4-5 surveys over several months.

Support response times are highly unpredictable, ranging from same-day responses to weeks of silence requiring multiple follow-up messages. The redemption system only allows specific predetermined amounts rather than custom cash-out values, and the platform is restricted to US and Canadian residents only.

Video surveys may not appeal to everyone, particularly those who prefer anonymous participation or feel uncomfortable being recorded.

Survey frequency depends on demographic matching, so some participants may receive fewer opportunities than others.

The platform is relatively new compared to established survey sites, meaning long-term reliability and consistency patterns aren't yet fully established.

Some users might find the video format more time-consuming than traditional text-based surveys.