LEO by Leger vs SurveySavvy Connect

LEO provides customer support through their website contact form, email system, and FAQ section covering common questions. The support experience varies significantly - some users report quick responses while others wait several weeks and require multiple follow-up messages.

Response times range from same-day replies to multiple weeks for typical inquiries about missing survey points, payment delays, or technical difficulties. The inconsistent support quality represents one of LEO's main weaknesses, with users often experiencing frustration when needing personalized assistance.

An offshoot of venerable market research program Survey Saavy, this company has their act together when it comes to customer service. Most users report fast responses to inquiries.

The $20 minimum cash-out requirement is considerably higher than many competing survey sites, which often allow redemptions starting at $5-$10. Many users report frustratingly long gaps between survey invitations, with some receiving only 4-5 surveys over several months.

Support response times are highly unpredictable, ranging from same-day responses to weeks of silence requiring multiple follow-up messages. The redemption system only allows specific predetermined amounts rather than custom cash-out values, and the platform is restricted to US and Canadian residents only.

Some members report that the app slows down their regular device performance while others claim it has no effect at all. Device performance can depend on a variety of factors, so there's no way to independently verify that the Savvy Connect app has a negative effect on performance.

It should also be mentioned that because Survey Savvy employs an exacting methodology for selecting survey participants, you may find difficulty qualifying for surveys at times.