LEO by Leger vs YouGov

LEO provides customer support through their website contact form, email system, and FAQ section covering common questions. The support experience varies significantly - some users report quick responses while others wait several weeks and require multiple follow-up messages.

Response times range from same-day replies to multiple weeks for typical inquiries about missing survey points, payment delays, or technical difficulties. The inconsistent support quality represents one of LEO's main weaknesses, with users often experiencing frustration when needing personalized assistance.

We've experienced nothing but good things with YouGov's customer service. Inquiries are answered quickly and politely. If you have missing points or your redemption is slow, you'll always hear back from them in a few hours.

The $20 minimum cash-out requirement is considerably higher than many competing survey sites, which often allow redemptions starting at $5-$10. Many users report frustratingly long gaps between survey invitations, with some receiving only 4-5 surveys over several months.

Support response times are highly unpredictable, ranging from same-day responses to weeks of silence requiring multiple follow-up messages. The redemption system only allows specific predetermined amounts rather than custom cash-out values, and the platform is restricted to US and Canadian residents only.

Although there's no doubt about YouGov's reliability and their interesting surveys, survey invites are somewhat infrequent. Plus, they are fairly strict about their quota, and may not accept you based on your ZIP or other geographical factors.

In general, these aren't the biggest drawbacks, but there may be better options if you're looking for frequent invites.