LEO by Leger vs Branded Surveys

LEO provides customer support through their website contact form, email system, and FAQ section covering common questions. The support experience varies significantly - some users report quick responses while others wait several weeks and require multiple follow-up messages.

Response times range from same-day replies to multiple weeks for typical inquiries about missing survey points, payment delays, or technical difficulties. The inconsistent support quality represents one of LEO's main weaknesses, with users often experiencing frustration when needing personalized assistance.

Branded Surveys has a great reputation for getting back to their customers quickly and making sure your points don’t “disappear” which is the case with some panels. You can expect a response within 24 hours minimum to your inquiries.

The $20 minimum cash-out requirement is considerably higher than many competing survey sites, which often allow redemptions starting at $5-$10. Many users report frustratingly long gaps between survey invitations, with some receiving only 4-5 surveys over several months.

Support response times are highly unpredictable, ranging from same-day responses to weeks of silence requiring multiple follow-up messages. The redemption system only allows specific predetermined amounts rather than custom cash-out values, and the platform is restricted to US and Canadian residents only.

Unfortunately, Branded Surveys does have a 2 week waiting period to approve your cash out. Once it is approved you will receive it quickly.

Survey disqualifications on Branded Surveys have been known to occur which is pretty standard across the industry. You are at least awarded 5-10 points if you are DQ’d.