LEO by Leger vs LifePoints

LEO provides customer support through their website contact form, email system, and FAQ section covering common questions. The support experience varies significantly - some users report quick responses while others wait several weeks and require multiple follow-up messages.

Response times range from same-day replies to multiple weeks for typical inquiries about missing survey points, payment delays, or technical difficulties. The inconsistent support quality represents one of LEO's main weaknesses, with users often experiencing frustration when needing personalized assistance.

My Survey also boasts of an excellent customer support team that not only responds to your queries quickly but does so in a most courteous manner. They also periodically come up with innovations like focus groups and product testing in their market research surveys to infuse greater variety into the process.

The $20 minimum cash-out requirement is considerably higher than many competing survey sites, which often allow redemptions starting at $5-$10. Many users report frustratingly long gaps between survey invitations, with some receiving only 4-5 surveys over several months.

Support response times are highly unpredictable, ranging from same-day responses to weeks of silence requiring multiple follow-up messages. The redemption system only allows specific predetermined amounts rather than custom cash-out values, and the platform is restricted to US and Canadian residents only.

There isn’t too much not to like about LifePoints but there has been some minor feedback from users about getting disqualified for surveys. This is because of the demographics the company is looking for at any given time. If you find yourself getting disqualified from multiple surveys you might want to move on to another panel.