Points2Shop vs LifePoints

With millions of members, Points2Shop handles their customers fairly well. Unlike many sites, it's simple to open up an email support ticket from your account dashboard. They'll even give you an estimated response time. The majority of users report reasonably fast and courteous service.

My Survey also boasts of an excellent customer support team that not only responds to your queries quickly but does so in a most courteous manner. They also periodically come up with innovations like focus groups and product testing in their market research surveys to infuse greater variety into the process.

There have been some user complaints about sudden account termination. In the past, Points2Shop has been plagued by hackers attempting fraud, so if their system detects anything out of the ordinary it automatically close your account.

As long as you are not trying to cheat the system, you should not have any problems with the Points2Shop system. Sudden account closure claims are few and far between, but since the company has endured numerous cyber attacks they are quite vigilant about any dishonest users. Should this happen to you, contact support to rectify the situation.

Points2Shop also accepts direct advertisers on their sites, some of which are directly looking for ways to market to users, which includes telemarketing. There have been some user complaints of receiving unwanted calls, so you may want to steer clear of offers that require a phone number to complete.

There isn’t too much not to like about LifePoints but there has been some minor feedback from users about getting disqualified for surveys. This is because of the demographics the company is looking for at any given time. If you find yourself getting disqualified from multiple surveys you might want to move on to another panel.