Toluna Influencers vs Pinecone Research

On the odd chance that you have any issues with the Toluna paid survey program, you will find their customer service department to be top notch. They are super fast at responding to any inquiries and act quickly to resolve any and all issues, no matter how big or small.

One remarkable aspect of this research firm is the professionalism and user friendliness about their business.

We have had a few interactions with the company ever since I enrolled as a member, and every piece of my communications to the company has been greeted with polite and timely responses.

Once we had trouble with the PayPal side, and the customer service officer was so helpful that she seemed to take it upon herself to get the matter resolved.

There are many survey panels out there, but we’ve never come across another one that pulls off such excellent service.

There isn't too much not to like at Toluna, but one sticking point with the program is that your points will expire in six months after being awarded. This is to incentivize you to keep taking surveys, but if you don't stay on top of things you can miss on out on previously awarded points.

There is a chance you may not qualify to be part of the panel at any given time as PineCone will have certain needs for certain demographics.

Also, although they are accepting all males residing in the US currently we have gotten some responses that applications were turned down based on zip code although this is rare.