Mindfield Online vs Pinecone Research

Customer support has plenty of options including a phone number for support which is somewhat unique. Regular support via email is also available.

One remarkable aspect of this research firm is the professionalism and user friendliness about their business.

We have had a few interactions with the company ever since I enrolled as a member, and every piece of my communications to the company has been greeted with polite and timely responses.

Once we had trouble with the PayPal side, and the customer service officer was so helpful that she seemed to take it upon herself to get the matter resolved.

There are many survey panels out there, but we’ve never come across another one that pulls off such excellent service.

Mindfield has some stringent qualification conditions, which may make many of their surveys unavailable to users. On one hand, this proves they are a serious market research company, but if you're not currently in the demographic they're seeking you may have trouble earning with this program.

There is a chance you may not qualify to be part of the panel at any given time as PineCone will have certain needs for certain demographics.

Also, although they are accepting all males residing in the US currently we have gotten some responses that applications were turned down based on zip code although this is rare.